Terms and conditions
Credit card payments in favor of CocoNutz Cruisers are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to email@example.com for all inquiries regarding your credit card payments and chargebacks.
Our tours traditionally start at 10 am (Eastern Standard Time, which may differ from the ship time for cruise passengers). If you are staying at a resort on the island or if you will be arriving by cruise ship and need transportation to our Port Lucaya Booth location please email us at firstname.lastname@example.org.
Booth location: Upon entering the Port Lucaya area please make the first left turn. We are located at the back in the turquoise booth directly behind the main parking lot.
We ask that you have breakfast before the tour. Lunch is included and we provide bottled waters during the tour and the use of our towels and snorkeling equipment. We also take photos of the entire tour which we will email to you.
Also, we ask that you bring sun glasses, sun block, a hat and closed toe shoes if available. You are welcome to bring swim suits, slippers and other items. We will pull a small bicycle cart and there will be an opportunity to change at the Banana Bay Restaurant.
Please view our FAQ page on our website www.coconutzcruisers.com or email us if you have additional questions.
What is the cancellation policy
For direct online bookings or reservations we ask that you notify us within 48 hours of the tour for a full refund. Bookings made through affiliates may forfeit a $10 booking for fee depending on affiliate rate.
What happens if it rains
For light rain ponchos are provided. For more severe weather, the tour will be re-scheduled. Persons not able or willing to be rescheduled will be refunded the portion paid to CocoNutz Cruisers.
What are the height and weight requirement
We feel as though persons between the heights of 5ft 3" to 6ft 5" should be able to safely operate the motorized bicycle. Bicycle seats and handle bars can also be adjusted to better accommodate some riders. Our Maximum weight limit for riders is 275 pounds.